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FAQ: Questions About Spinning Rims, Michelin Tires, Custom Wheels, and Auto Parts
Express Pro Parts wants your shopping experience to be quick, efficient, and pleasant. Since we sell so many different products, such as Michelin tires, floor mats, nitrous oxide, and spinning rims, we know you’ll have questions. See our comprehensive list of frequently asked questions to find the answers you’re looking for.
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- What does additional shipping charges mean?
- How do I contact Bushwacker?
- Can I cancel my order?
- How do I contact your sales department?
- How do I contact your customer service department?
- How do I return an order?
- What do I do with a damaged freight order I have received?
- How do I exchange an order?
- How do I contact GoRhino?
- Do you accept mail orders?
- How do I contact Manik?
- How do I place a phone order?
- When will my credit be posted to my credit card?
- What is your product warranty?
- What is your return policy?
- How do I contact Warn?
- How do I contact Westin?
1. Additional Shipping Charges: (back to top)
What does “additional shipping charges” mean?
The manufacturer of the tires, car and truck accessories, or performance parts will inform us if there is an additional shipping charge for your order. If you choose to accept the charge we can charge the same credit card that you used when you placed your order.
2. Bushwacker: (back to top)
How do I contact Bushwacker?
Thank you for your inquiry. Please contact Bushwacker at (800) 234-8920 or you may email your question to them at customerservice@bushwacker.com they are located at 6710 N. Catlin Avenue, Portland, Oregon 97203.
3. Canceling an order: (back to top)
Can I cancel my order?
We use an automated order entry system to make ordering parts like custom wheels quick or spinning rims and easy. Most of the orders we receive ship within hours from the time you placed your order. Therefore we cannot, and do not accept order cancellations.
4. Contact Sales: (back to top)
How do I contact your sales department?
If you have questions about the auto parts we carry or other inquiries regarding sales please contact our Sales Department at 952-224-5626 or email your question to sales@expressproparts.com
5. Contact Customer Service: (back to top)
How do I contact your customer service department?
If you have questions regarding your order or other inquiries please contact our Customer Service Department at 952-224-5626 or email your question to customerservice@expressproparts.com
6. Returning an Order: (back to top)
How do I return an order?
Please visit our store policy on our website regarding returning an order.
7. Damaged Freight: (back to top)
What do I do with a damaged freight order I have received?
If the packaging of your performance part appears damaged upon arrival or has been opened and then taped shut, do not accept the delivery! If you are not there to sign for your package, and UPS or FedEx has left you a damaged box you must call UPS at (800) 742-5877, or FedEx at (800) 463-3339 immediately and tell them the driver left a damaged or previously opened package and that you are refusing it. UPS and/or FedEx must pick up the damaged or previously opened and return it to us immediately, at their expense. If you don not follow this procedure, you can delay the exchange up to 3 weeks and you will be held responsible for any extra shipping costs. There is no way for us to cancel your order due to the order arriving damaged- sorry.
8. Exchanging Parts: (back to top)
How do I exchange an order?
Go to the return section of our website and fill out the form. Once this form is completed we will process a new order for you. In order to process this order you will be charged for the new order and will receive a new order confirmation. Please include the part number you wish to exchange for the original order you placed. If the item is in stock, your new order will be shipped as soon as possible. You will receive a Return Authorization number and the return information via email. This will take 3-5 business days do please be patient. You will receive the credit for the returned part once it is returned and found in good condition. You will be responsible for re-boxing charges if necessary. This entire process from beginning to end can take up to 6 weeks. Thank you for your patience.
9. GoRhino! (back to top)
How do I contact GoRhino?
If you have questions regarding Warranty, Installation or Product updates please call GoRhino at (888) 427-4466 or email them your question at info@gorhino.com
10. Mail Orders: (back to top)
Do you accept mail orders?
If you choose to send a check in place of paying by credit card please complete the order as usual and print out your confirmation page and mail it to the address below along with your personal check or money order. Orders placed with a money order will be shipped as soon as we receive and process your order. Personal check orders can be delayed up to 10 days or until your check has cleared by your bank.
Make checks payable to:
Express Pro Parts LLC
C/O Mail Order
4445 West 77th Street, Suite 234
Edina, MN 55435
11. Manik: (back to top)
How do I contact Manik?
If you have a question regarding Warranty, Installation or Product updates please contact Manik at (800) 457-7645 or email them your question at support@manik.com
12. Phone Orders: (back to top)
How do I place a phone order?
You may place your order over the phone with our automated line which is available 24 hours a day, 7 days a week. Before calling it may be easier to fill out your shopping cart and print off the page. Then call us at (952) 224-5626 or Toll Free 866-378-6911 and follow the prompts. We accept all major credit cards.
13. Posting your Credit: (back to top)
When will my credit be posted to my credit card?
It will take a minimum of 30-days from the time your returned parts has been returned to our warehouse and checked over for the determined condition. If it is in good, re-sellable condition then you will see the credit on your next statement.
14. Product Warranty: (back to top)
What is your product warranty?
All products sold by our retail location come with a full manufactures’ warranty. We do not give refunds on products with Warranty Issues. If a part that you purchased from us has a defect that is covered by the Manufacturer’s Warranty, we will help you by contacting the manufacturer on your behalf. If the part needs to be returned to the Manufacturer, it will be your responsibility to cover the freight costs.
15. Return Policy: (back to top)
What is your return policy?
You must request your return within 10-days of the delivery of your order in order to receive one of the following options:
- If you received a defective or damaged part, you may return it for an exchange or full credit towards another purchase.
- If you ordered the incorrect part or are dissatisfied with it, your options are:
Return the item for a refund, minus a 15% restocking fee. Shipping costs are non refundable.
Request an exchange. You will be charged a $5 handling fee. The original shipping and return costs are non refundable.
Request an in store credit. You will be charged a $5 handling fee. In store credits will not go towards shipping.
Special orders and electrical parts are neither returnable nor refundable.
If you received an offer for Free Shipping and decide to return the part for ANY reason you will be charged for the initial freight and the return freight. A 15% restocking fee will also be charged to your credit card.
Any installed part will not be accepted as a return and will be returned at your expense.
- Return after 10 days:
If you have decided to return a part and it has past the 10 day return option you may only request an exchange for the part. Please fill out our return form and once the return for exchange is requested we will process the new order for you. You will receive a new order confirmation once the new order has shipped. Once you receive your return authorization number and the return address please follow the shipping directions. Once the warehouse has received the returned part, your credit card will be credited accordingly.
16. Warn: (back to top)
How do I contact Warn?
If you have a question regarding Warranty, Installation or Product updates please call Warn directly at (800) 543-9276 or email them your question at www.warn.com
If you have a question regarding Warn replacement parts please call Warn directly at (800) 543-9276.
If you are looking for Warn Service Centers please call (800) 543-9276.
17. Westin: (back to top)
How do I contact Westin?
If you have a question regarding Warranty, Installation or Product updates please call Westin directly at (800) 345-8476 or email them your question at customerservice@westinautomotive.com
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